How do I reset my password?

If you do not know your current password but need to reset your password, you can do that using the reset password feature on the Lab/Academy Sign-in page.

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  • Enter the email address under which your Lab/Academy account is set up
  • Select Get New Password

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  • Check the email account for the email address you entered
    • The email will be from wordpress@members.digitalmarketer.com
    • If you do not receive an email from DigitalMarketer within a few minutes, please check your spam filter as sometimes password reset instructions may end up there.
  • Once you have located the email with the password reset instructions, follow the link included in that email.
  • A window will be opened in your browser
  • Enter your new password in the New Password field.
    • Your new password must be at least 12 characters in length.
    • Or, you can choose Generate Password to create a random password (be sure to save it somewhere)
  • Select Save Password

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  • Your password change will be confirmed and you will be prompted to Log In.

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If you have any questions about this process or run into trouble with any of these steps, please contact the Customer Care Team at support@digitalmarketer.com or by phone at (512)-600-4363.

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